Curse

jammerpa · Aug 26, 2009, 04:14 PM // 16:14

I purchased the Aion CE from Newegg a few weeks ago, as they were one of the last retailers to actually have them in stock. Since they are not on the list of the approved retailers, I wonder if I'm going to be getting the wing emote.

Below are the twitter pages of the Aion CM"s. It might do some good to give em' a tweet and see if they can pull some weight with NCsoft to allow digital copies of the CE to get the wing emote.

* Community Manager Sebastian Streiffert (Ayase)
http://twitter.com/aion_ayase
* Community Manager Martin Rabl (Amboss)
http://twitter.com/aion_amboss

Ayase is the NA CM and Amboss is the EU CM.

Raynb · Aug 26, 2009, 05:10 PM // 17:10

Yesterday I sent an email too NC Soft to complain about this same issue. I basically said that informations were omited about the itens included in each "version" of the game and I finished saying that if I knew about the wings emote I surely would not buy the digital CE. Now I am just waiting the answer. If anyone got any sort of answer from NC Soft please post it here ASAP. Thanks.

Longasc · Aug 26, 2009, 05:44 PM // 17:44

Quote:

Originally Posted by Raynb

If anyone got any sort of answer from NC Soft please post it here ASAP. Thanks.

I only got a confirmation that they received my complaint and that the issue would be escalated to a senior whatever.

I doubt anything more is going to happen or that I will get any other reply. It might help to improve future promotions.

Ghost900 · Aug 26, 2009, 06:03 PM // 18:03

I am just surprised that when GW:EotN came out they encourage online purchases as they make more money and yet now they offer a bonus for retail purchases. One day you get the BMP (Bonus Mission Pack) for buying online, then next you are missing out because of an online purchase. Odd logic.

wilebill · Aug 26, 2009, 06:46 PM // 18:46

Retail box vendors will sell more if only they get the wings bonus. NCSoft needs the retail box vendors, so likely the policy will stay as it is.

Not that I care, got a Paragon, for what do I need wings?

Solas · Aug 26, 2009, 09:25 PM // 21:25

Quote:

Originally Posted by Me

Hey,
I've played about 3,100 hours in total, and consider myself a bit of a perfectionist in Guildwars.
About 2 weeks or so ago I pre-purchased Aion CE from steam in good faith thinking it would be a good buy. I now regret it as If I had waited until a few days until release I would know all the options open to me, and I could get the best one. As opposed to supporting a game from the beginning.

So Is it Possible that I could either Attain a code for the wings or get a refund for my unused game code (account not created yet) so I may go out to the shops on release and physically buy the CE.
Just to get something that I should already be entitled to.

Quote:

Originally Posted by PlayNc Support

Thank you for contacting NCsoft Account Support.

The following article from the Knowledge Base should answer your question. The Knowledge Base contains the answers to many frequently asked questions and is a good resource for fast answers. The Knowledge Base can be accessed at http://us.ncsoft.com/us/support/.

Title: Do I get the Guild Wars Aion Wings Emote when I prepurchase Aion digitally?
URL: http://help.ncsoft.com/cgi-bin/ncsof...p?p_faqid=7385

Please let us know if you have further questions or need further assistance regarding this issue.

Thanks,

Well that answers that question-.-

Granted I may have been chancing my arm but you'd still expect a somewhat reasonable response.

Tried talking to linsey yesterday (albiet I phrased it pretty badly as I was learning a DTSC run, but she said it wasn't her area and pointed to Sales department, If I remember correctly)

[Edit]
I've always had a good exp. with playNc support tbh so this could just be that one bad time. Trying again none the less.

Ph33rtehGD · Aug 26, 2009, 10:15 PM // 22:15

Quote:

Originally Posted by Inde

This thread is going to be heavily moderated to keep it on topic. This is not the place to express your opinion on the wings or Aion itself.

This thread is about questions or concerns regarding the Guild Wars wing promotion if you pre-purchased Aion and that particular subject only.

Thank you, Inde. I'd like it if the topic could remain open (and that everyone can behave themselves =) ).

Here's an update that I've gotten from them:

Quote:

Originally Posted by NCSoft Support

The Guild Wars Aion Wing Emote will be available to customers that have purchased either the Aion SteelBook Edition (standard edition) or the Aion Limited Collector's Edition retail version. However, please note that this promotion is not available if you have pre-purchased the digital version of Aion.

Should you wish to have the Guild Wars Aion Wing Emote and purchase Aion through a local retailer, I can assist you by refunding your Aion Pre-purchase made through the NCsoft Store. Before doing so, I would like to make you aware that you can only have one Aion game account per NCsoft master account. Since part of the refund process will be permanently closing the game account, you would need to create a new NCsoft master account should you wish to have an Aion game account in the future.

If this is acceptable to you, could you please provide the order ID or invoice ID for your Aion Collector's Edition Pre-purchase?

I think I'm going to do it. Especially since I have nothing of value on my Aion account, I could care less if it was closed forever. Sucks that I'd have to have two NCsoft master accounts, but it's really only the hassle of remembering an extra password.

In short, it is possible to get a refund. If you've made a purchase through the NCsoft store and they tell you that they can't refund you, they're lying. They can do it, you just need to make a new NCsoft master account since I suppose they can't permanently remove the Aion game account from it.

zelgadissan · Aug 26, 2009, 10:29 PM // 22:29

Wait, correct me if I'm wrong on this, but if they were to close your NCSoft Master Account, wouldn't that mean that all the extra bonuses and bought additions attached to your GW would be gone?

What instantly comes to mind is that to get the 4th year anniversary storage, you had to tie your game to the account.

VVV Ah, I think I misread it all after rereading it. Never mind.

Ph33rtehGD · Aug 26, 2009, 10:38 PM // 22:38

From what was stated, they are permanently closing the Aion game account on the NCsoft account. The NCsoft account itself will remain open, just the Aion part of the account is closed. I'm guessing they have no way to remove the Aion account from the NCsoft master account easily.

Solas · Aug 26, 2009, 10:59 PM // 22:59

Quote:

Originally Posted by Ph33rtehGD

In short, it is possible to get a refund. If you've made a purchase through the NCsoft store and they tell you that they can't refund you, they're lying. They can do it, you just need to make a new NCsoft master account since I suppose they can't permanently remove the Aion game account from it.

That's some consolation. I'm still trying to sort out mine><

They should just give the Direct Download people Elyos wings ( the same wings but in white...)

Angelica · Aug 26, 2009, 11:04 PM // 23:04

Give them time, please, and I'm sure NCsoft will give out the code to all people who bought Aion CE online.

BenjZee · Aug 27, 2009, 12:08 AM // 00:08

Quote:

Originally Posted by Regina, Wiki:

I spoke to one of the Aion staff members today, and he said that they're looking into options for digital customers. They're keeping me in the loop on what they're going to do, and will give me info to provide to you once they have settled on a course of action. =) --Regina Buenaobra Image:User_Regina_Buenaobra_sig.png 23:40, 26 August 2009 (UTC)

http://wiki.guildwars.com/wiki/User_..._on_Aion_wings...

Ph33rtehGD · Aug 27, 2009, 12:45 AM // 00:45

I'd be interested to see what eventually happens. To be honest, I was already kind of wanted to buy the retail box of Aion CE anyway. I was kind of miffed that NCsoft didn't have a physical copy order. I originally settled for the digital copy knowing that at least I'd have access to the game right away instead of waiting for a box to ship. But now I've found other games in the meantime, so the wait won't be bad.

At any rate, I'm still going through with the cancellation. The CE is already really tough to find and if I wait too long and they don't do anything, I might not be able to find it. I've already pre-ordered elsewhere.

Highlander Of Alba · Aug 27, 2009, 12:45 AM // 00:45

Nice to see you had a reply from ncsoft as I am still awaiting mine ..

It looks like a mass of complaints have reached the eyes of support wishing to cancell there accounts hence Regina,s answer to this.

I made myself clear also ito cancell should ncsofts clients be misled/illinformed ect.

I am seriously considering cancelling mines also and made that clear also

Yes its petty but discrimination I cant abide with

pamelf · Aug 27, 2009, 12:58 AM // 00:58

I preordered from GAME, the limited Steel Case edition, but I am as yet unsure whether I'll get the wings because there was no mention of the promotion being available in Australia. I've contacted GAME but they haven't got back to me yet.

I hope downunder gets some love.

killerms · Aug 27, 2009, 07:57 AM // 07:57

I'll probably be playing Aion more than Guild Wars anyway, so I dunno if I should care or not.

Then again, it still isn't fair to be screwed for those who purchased digitally. I'll sign a petition if someone makes one.

Medic · Aug 27, 2009, 09:30 AM // 09:30

I'm in the same situation as the OP and really irritated with NCsoft right now.

Smarty · Aug 27, 2009, 09:55 AM // 09:55

Quote:

Originally Posted by Highlander Of Alba

It looks like a mass of complaints have reached the eyes of support wishing to cancell there accounts hence Regina,s answer to this.

I'd rather believe it's because I asked her a valid question about it on her talk page.

But seriously, yeah, I think they must have had quite a few complaints and realised that maybe it wasn't such a bright idea after all.

From her responses it sounds like it's not something the GW team had any control over, and they're just left dealing with the steaming pile of poo that NCsoft dropped on their heads.

Longasc · Aug 28, 2009, 07:30 AM // 07:30

This is the mail I got today from support (it is in German):

Guten Tag XXXXXXX,

Vielen Dank, dass Sie sich diesbezüglich an uns gewandt haben.

Wir freuen uns immer darüber, Feedback von unseren Spielern zu erhalten. Das von Ihnen angesprochene Problem ist uns bereits bekannt und die Entwickler arbeiten bereits an einer entsprechenden Lösung.

Wir danken Ihnen für Ihr Verständnis und Ihre Geduld.

Vielen Dank im Voraus für Ihr Verständnis.

Mit freundlichen Grüßen,

GM Martin
Account Support

basically he said

1.) the issue is known to them.
2.) they are working on a solution.

Now I hope they are -really- working on a solution.

Solas · Aug 28, 2009, 10:17 AM // 10:17

Quote:

Originally Posted by Longasc

basically he said

1.) the issue is known to them.
2.) they are working on a solution.

Now I hope they are -really- working on a solution.

Hope so.If you pre-purchased off steam, Don't bother contacting Nc soft support about a refund. They'll send you to Steam.